Refund policy

Refunds 

We really hope you enjoy what you ordered, but in case you don't, we are committed to providing superior customer gratification.

If for some reason you are not 100% satisfied with your order, please return all unused products within 5 business days upon receiving product to:

aLush

1717 W 34th St,

Ste 600 #132

Houston, TX 77018

Please include:

• invoice#
• returned item and reason.

Keep your delivery tracking number for future reference. Please allow 5 -7 days for delivery and processing of your return order. We appreciate your business and look forward to you purchasing again.

Warm Regards

aLush

NOTE: Shipping is at your expense. Also, we don't refund original shipping and handling charges.

Damages and issues 

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned personal care goods (such as wash day kits). Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

 

If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

You can always contact us for any return question at info@alushhair.com.